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Please help us and our delivery company by taking extra care with your address details. PO Box numbers are NOT accepted as an address. A phone number must be included
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Cool Linen’s Headquarters and factory are located in the UK, therefore all VAT and shipping rates are based on the UK address.
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Deliveries may have extra VAT and import duties added to them once the package reaches your destination country. You will be responsible for payment of these additional charges.
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Please note that on certain occasions, your order may arrive in more than one package and on different days.
UK DOMESTIC DELIVERY (DPD)
- Free delivery for orders over £60 inc. VAT to our yellow zone. Normally, order before 4pm Mon-Thurs for next working day delivery in the yellow zone. However, during the Coronavirus pandemic, orders are taking 3-4 days to despatch as we are extremely busy. Please bear with us
- Reduced charges for orders over £60 inc. VAT to red and blue zones.
- All delivery charges below will have the current UK VAT amount added to them
When will I get my order?
Delivery is usually made the next day if you order before 4pm. Orders placed on a Friday will usually be delivered on the following Monday. Orders placed on weekends will usually arrive on the following Tuesday. Next day delivery only applies to mainland UK orders. Please note that, in normal times, 98% of our deliveries are made next day, but at present, due to the Coronavirus pandemic, orders are being despatched after 2-3 days.
| Standard Delivery Service | Delivery Times | Order Value Under £60 inc VAT | Order Value Over £60 inc VAT | |
| Yellow Zone | Usually Next Day before 6:30pm | £6 | FREE | |
| Blue Zone – Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight | £12 | £6 | ||
| OFFSHORE & REMOTE – RED ZONE | ||||
| Red Zone – Scottish Highlands | 2-3 Days | £12 | £6 | |
| Red Zone – Scottish Islands | 3-5 Days | £12 | £6 | |
| Red Zone – Channel Islands | 2 Days | £12 | £6 | |
| Red Zone – Alderney, Sark & Herm | 4 Days | £12 | £6 | |
DELIVERY WITHIN SPAIN
Orders over £180 inc VAT /€200 – FREE Delivery (5-7 days)
B2B / trade customers who have heavier volume orders will incur additional charges and will need to contact us for a shipping quotation.
DELIVERY TO SPANISH ISLANDS, CEUTA AND MELILLA
Orders over £300 inc VAT / €330 – FREE Delivery (5-10 days)
B2B / trade customers who have heavier volume orders will incur additional charges and will need to contact us for a shipping quotation.
DELIVERY WITHIN THE REST OF THE EUROZONE
Orders over £300 inc VAT / €330 – FREE Delivery (5-10 days)
B2B / trade customers who have heavier volume orders will incur additional charges and will need to contact us for a shipping quotation.
Eurozone countries include:
| Andorra | Estonia | Ireland (Eire) | Malta | Romania | ||
| Austria | Finland | Italy | Monaco | San Marino | ||
| Belgium | France | Latvia | Netherlands | Slovakia | ||
| Bulgaria | Germany | Liechtenstein | Norway | Slovenia | ||
| Czech Republic | Greece | Lithuania | Poland | Sweden | ||
| Denmark | Hungary | Luxembourg | Portugal | Switzerland |
DELIVERY TO US/CANADA/AUSTRALIA & REST OF THE WORLD
REFUNDS
If any of your ordered items are unsuitable they may be returned to Customer Services. Contact our friendly team at sales@cool-linen.com
Returns must be sent back within 21 days of the delivery date, unused and with all the original packaging and labelling.
