Should items be defective, or should your order be incorrect (i.e. due to a picking error), please notify our friendly team within seven days, we will then arrange a free collection and a full refund for the full order amount within 14 days.

Please return items within 30 days from the date of delivery, with all the original packaging and labelling. Please also ensure you enclose a copy of your order number in the package so your return can be identified. A collection fee will be charged, unless the goods are faulty or an incorrect item is delivered. You can contact our helpful Customer Service team by email at sales@cool-linen.com if you have any queries about our refund policy.