Should items be defective, or should your order be incorrect (i.e. due to a picking error), please notify our friendly team within seven days, we will then arrange a free collection and a full refund for the full order amount.

Please return items within 30 days from the date of delivery, with all the original packaging and labelling. Please also ensure you enclose a copy of your order number in the package so your return can be identified. A collection fee will be charged, unless the goods are faulty or an incorrect item is delivered. You can contact our helpful Customer Service team by email at sales@cool-linen.com if you have any queries about our refund policy.