Returns Information

We Collect

We will arrange collection if your goods are deemed unsuitable; a collection fee will be charged unless the items received are incorrect or damaged.

Exchange Service

If an item is not what you expected, may be too big or too small, we will happily arrange an exchange.

Full Refund

Please return items within 21 days from the date of delivery, with all the original packaging and labelling. Please also ensure you enclose a copy of your Delivery Note in the package so your return can be identified. A collection fee will be charged, unless the goods are faulty or an incorrect item is delivered.

Should items be defective, or should your order be incorrect (i.e. due to a picking error), please notify our team within three days. We will then arrange a free collection and a refund for the full order amount within 7-14 days.

Once your return has been received, your refund will be made within 7-14 days. For faulty or incorrect items, we will also fully refund the cost of the delivery.

Contact

Our friendly team in the UK and Spain are available to help with any returns’ queries you may have.

If you have any further queries about returning products, please email us on sales@cool-linen.com

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